Is my delivery discreet?
Absolutely. All orders are shipped in plain, unmarked packaging with no indication of the contents. The sender name on the parcel will not reference Tickly or the nature of your order.
What will appear on my bank statement?
Your statement will show a neutral business name — nothing that identifies the product or Tickly.
How quickly do you dispatch?
We aim to dispatch all orders within 1–2 business days. You'll receive a confirmation email with tracking once your order is on its way.
How do I choose the right product?
Not sure where to start? Check out our guides in The Tickly Guide — including Choosing your first toy, Rabbit vs bullet, and How to use lubricant. Still unsure? Drop us a message — we're friendly and judgement-free.
Can I return intimate items?
For hygiene reasons, we're unable to accept returns on intimate products that have been opened or used. If your item arrives damaged or faulty, please contact us within 14 days and we'll make it right.
How do I clean my toy?
Most of our products can be cleaned with warm water and a toy-safe cleaner. Avoid submerging non-waterproof items. Full care guidance is included with each product and on the product page.
Is Tickly a UK business?
Yes — we're proudly UK-based, and all orders are dispatched from the UK.
Do you offer discounts?
New customers get 10% off their first order — just use code Tickly10 at checkout.
How do I contact you?
You can reach us at helloticklytoys@gmail.com. We aim to respond within 1 business day.